How to Improve Performance Management in Government

How to Improve Performance Management in Government

As government operations face a ‘new normal’ of fiscal restraints alongside an ever-growing need for greater accountability, new trends in measuring performance management promise opportunity for growth, sustainability and efficiency improvements.

Performance scorecards are now being delivered as data visualization dashboards and are transforming the way government leaders make critical decisions, meet their mission goals, and interact with public organizations and private citizens.

In this whitepaper, you’ll learn new ways to enhance performance management within your agency by:

  • Empowering the entire organizations with self-service dashboards
  • Choosing measureable scorecard metrics that tie directly to objectives
  • Accessing and utilizing right-time data
  • Sharing data visualizations internally and externally for true collaboration

We've also pulled out the first several pages of the whitepaper for you to read. Download the PDF on the right to read the rest.

Government leaders at all levels know that the need for improved performance and operational efficiency is rapidly increasing. The passage of new requirements in the Government Performance and Results Modernization Act (GPRA), in tandem with the Digital Accountability and Transparency Act (DATA), has governmental and public sector organizations scurrying to build smarter infrastructure.

The expectation to deliver significant operational improvements is at an all-time high.

Still, in today’s recovering economy, with limited budgets and staff, public sector and government leaders must learn to do more with less.

So, how are decision-makers tracking program performance outcomes and costs against their mission? How are organizations creating a disciplined way of monitoring programs with the ability to pivot on timely information? How is this information being communicated to constituents and citizens all within an increasingly complex technology environment?

Like most organizations, government agencies have historically accessed data via static reports from enterprise applications that are generally heavy, complex, inflexible, and must be managed by IT departments. As a result, many knowledge workers rely on spreadsheets as their primary analytical tool. The problem is that spreadsheets don’t offer meaningful or actionable insight in a timely manner to leaders, decision-makers or workers on the ground.

Data-driven decisions are only helpful if people can understand and communicate insights in time to take action. Additionally, today’s employees who have grown up with the Internet and social media are unwilling to wait in a months-long queue for the IT department to generate a new report. They aren’t willing to carry around stacks of paper and scan through tables to answer important questions. It’s time for a new approach to performance management in government.

This paper outlines how organizations at the city, state and federal levels can improve data insight to action 10 to 100 times faster.

Author: Ellie Fields, Vice President of Product Marketing, Tableau Software


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